ck44a Privacy Policy
Your privacy matters to ck44a. This Privacy Policy explains exactly what personal data we collect when you use our platform, how we process and store it, who we may share it with, and what rights you hold over your own information. We are committed to handling your data responsibly and transparently at every step.
Minimal Data Collection
ck44a collects only the personal data that is strictly necessary to provide a safe, compliant, and personalised gaming experience. We do not collect data beyond what is needed for account management, payment processing, and regulatory compliance.
SSL Encrypted Storage
All personal data stored by ck44a is protected using industry-standard SSL encryption and secure server infrastructure. Payment data processed via bKash, Nagad, and other providers is handled exclusively through their own certified, encrypted systems.
Your Rights, Always
Registered ck44a players retain the right to access, correct, or request deletion of their personal data at any time. Submit a data request to our support team and we will respond within the timeframes set out in this policy.
No Unauthorised Third-Party Sale
ck44a does not sell, rent, or trade your personal information to third-party marketers under any circumstances. Data is shared only with verified service partners — such as payment processors and game providers — strictly for operational purposes.
Transparent Cookie Use
We use cookies and similar tracking technologies solely to improve platform performance, maintain session integrity, and deliver relevant content. Our cookie policy is fully documented in this Privacy Policy so you always know what is running on your device.
Defined Retention Periods
ck44a retains personal data only for as long as is necessary to fulfil the purposes set out in this policy, or as required by applicable regulatory obligations. Once data is no longer required, it is securely deleted or anonymised.
1 Information We Collect
When you register for and use the ck44a platform, we collect certain categories of personal information in order to provide our services, verify your identity, process transactions, and meet our obligations under applicable regulations. We collect only what is genuinely necessary for these defined purposes. The categories of personal data we collect are described below.
1.1 Registration and Account Data
When you create a ck44a account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, email address, mobile phone number, preferred currency (Bangladeshi Taka, BDT), and the username and password you create. This information is used to establish and maintain your account, communicate with you, and verify that you meet our minimum age requirement of 18 years.
1.2 Identity Verification (KYC) Data
As part of our Know Your Customer (KYC) obligations, we may request and retain copies of identity documents you submit for verification. These may include your National Identity Card (NID), Passport, or Driver's Licence, as well as proof of address documents such as utility bills or bank statements issued within the preceding 90 days. Where required, we may also request documentation verifying the source of funds deposited into your ck44a account.
1.3 Financial Transaction Data
To process deposits and withdrawals, ck44a records transaction-level data including the payment method used (such as bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, or City Bank), transaction amounts in BDT, transaction timestamps, and reference identifiers assigned by our payment processing partners. ck44a does not store full card numbers or mobile banking PINs — these credentials are handled exclusively within the secure infrastructure of the respective payment providers.
1.4 Gaming Activity Data
We maintain records of your gaming activity on the ck44a platform, including the games you have played (slots, cricket betting, live casino, fishing games), wager amounts, win/loss outcomes, session durations, and the use of any bonuses or promotions. This data is used for account management, responsible gaming monitoring, dispute resolution, and improving the platform's overall gaming experience.
1.5 Technical and Device Data
When you access ck44a, our servers automatically collect certain technical data about your device and connection. This includes your IP address, device type (mobile, desktop, or tablet), operating system, browser type and version, referring URL, and pages visited within the platform. This data is used for security monitoring, fraud prevention, and platform performance optimisation.
Data Minimisation Principle: ck44a is committed to collecting only the minimum personal data required for each specific purpose. We do not harvest data beyond what is needed to operate our platform safely, legally, and fairly for all registered players in Bangladesh and other eligible markets.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Account Data | Name, email, mobile number, date of birth | Account creation, identity verification, communication |
| KYC Documents | NID, Passport, proof of address | Age verification, regulatory compliance, AML |
| Financial Data | Payment method, transaction amounts, timestamps | Deposit/withdrawal processing, fraud prevention |
| Gaming Activity | Games played, wagers, session duration, bonuses | Account management, responsible gaming, dispute resolution |
| Technical Data | IP address, device type, browser, OS | Security monitoring, fraud detection, performance |
2 How We Use Your Data
ck44a processes the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. The primary purposes for which we use your personal information are set out below.
2.1 Account Management and Service Delivery
The core purpose for which we process your personal data is to provide the ck44a gaming service to you. This includes creating and maintaining your account, authenticating your identity each time you log in, processing your deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels, crediting bonuses and promotional rewards to your account, and communicating with you about your account activity.
2.2 Identity Verification and Regulatory Compliance
ck44a is required to verify the identity and age of all registered players as part of our commitment to responsible gaming and anti-money laundering (AML) compliance. We use the KYC data you provide to confirm that you are at least 18 years of age, that you are not subject to any active self-exclusion arrangement, and that your use of the platform is consistent with applicable legal requirements. We may share relevant data with our KYC verification service partners for this purpose.
2.3 Fraud Prevention and Security
We analyse account activity, transaction patterns, device data, and IP address information to detect and prevent fraud, money laundering, bonus abuse, account takeover attempts, and other prohibited conduct. Where suspicious activity is identified, we may restrict account access pending investigation and, where required by law, report the matter to the relevant financial or legal authorities.
2.4 Responsible Gaming Monitoring
ck44a uses gaming activity data — including session duration, wager frequency, deposit velocity, and self-assessment responses — to monitor for indicators of problem gambling. Where our systems flag a player as potentially at risk, our responsible gaming team may make proactive contact to offer support resources, suggest use of deposit or time-out limits, or initiate a welfare check. This use of data is in the legitimate interest of player protection.
2.5 Personalisation and Marketing Communications
With your consent, ck44a may use your account and gaming activity data to send you personalised promotional offers, bonus notifications, and event-based communications — for example, promotions tied to the Bangladesh Premier League (BPL) cricket season, Eid celebrations, or Pohela Boishakh. You may opt out of marketing communications at any time by adjusting your notification preferences within your account dashboard or by contacting our support team.
2.6 Platform Improvement and Analytics
Aggregated and anonymised usage data is used by ck44a to understand how players interact with the platform, identify popular games and features, diagnose technical issues, and continuously improve the overall user experience. This analytics data does not identify you as an individual.
Legal Basis for Processing: ck44a processes your personal data on the following legal bases: (a) contractual necessity — to deliver the gaming services you have registered for; (b) legal obligation — to comply with KYC, AML, and responsible gaming regulations; (c) legitimate interests — for fraud prevention and platform security; and (d) consent — for personalised marketing communications.
3 Sharing Your Information
ck44a does not sell, rent, or trade your personal data to third-party marketers or data brokers. We share your information only in the limited circumstances described in this section, and only with parties who are contractually bound to handle your data securely and in accordance with applicable data protection standards.
3.1 Payment Processing Partners
To process your deposits and withdrawals, ck44a shares the minimum necessary transaction data with our payment processing partners, including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank. These partners operate their own independent, certified security infrastructures and are bound by their own privacy obligations. ck44a does not store or transmit your full mobile banking credentials or card authentication data.
3.2 Game Content Providers
Games available on ck44a are supplied by licensed third-party studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and Hacksaw Gaming. To deliver seamless gameplay and ensure accurate game outcome recording, certain session-level data (such as player session tokens and wager amounts) may be transmitted to these providers' game servers. Game providers are contractually prohibited from using this data for purposes beyond game delivery and technical support.
3.3 Identity Verification Service Providers
ck44a works with specialised KYC verification service providers to assist with identity verification and document authentication. Where you submit KYC documents to ck44a, these documents may be processed by our verification partner's systems. All KYC service partners are bound by strict data handling agreements and are required to delete submitted documents within defined retention periods following the completion of the verification process.
3.4 Legal and Regulatory Disclosure
ck44a may disclose your personal data to law enforcement agencies, financial intelligence units, regulatory bodies, or courts of competent jurisdiction where we are legally compelled to do so, or where we reasonably believe disclosure is necessary to: (a) comply with a legal obligation; (b) protect the rights or safety of ck44a, our players, or the public; or (c) detect, prevent, or address fraud, security, or technical issues of a serious nature.
No Data Sales — Ever: ck44a has never sold personal player data to third-party advertisers or data brokers, and we have no intention of doing so. Our business model is built on providing a trusted gaming experience to players in Bangladesh — not on monetising your personal information.
4 Cookies & Tracking Technologies
ck44a uses cookies and similar technologies (such as local storage and session tokens) to operate and improve the platform. A cookie is a small text file that is placed on your device when you visit a website. Cookies allow the site to recognise your device on subsequent visits, maintain your session state, and deliver a consistent experience.
4.1 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain login sessions, process transactions, prevent CSRF attacks | Session / until logout |
| Performance & Analytics | Measure page load times, identify technical errors, analyse navigation patterns (anonymised data only) | Up to 12 months |
| Functional | Remember language preferences, game display settings, responsible gaming limit preferences | Up to 12 months |
| Security | Detect suspicious login attempts, enforce account lockout after failed authentication | Session / 30 days |
4.2 Managing Cookies
You can control cookie settings through your browser's preferences. Most modern browsers allow you to block or delete cookies, or to receive a notification before a cookie is placed. Please note that disabling strictly necessary cookies will impair the functionality of the ck44a platform — in particular, you will be unable to maintain a logged-in session or process financial transactions. Disabling performance or functional cookies will not prevent you from accessing the platform but may reduce the quality of your experience.
4.3 Third-Party Tracking
ck44a does not use third-party advertising networks or cross-site behavioural tracking technologies on our platform. Analytics data collected by ck44a is used solely for internal platform improvement purposes and is not shared with external advertising platforms or social media networks.
Strictly Necessary Cookies Cannot Be Disabled: Cookies classified as strictly necessary are essential to the secure operation of ck44a — they enable login sessions, protect against cross-site request forgery, and ensure that financial transactions are correctly attributed to your account. These cookies cannot be opted out of while using the platform.
5 Data Retention
ck44a retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable regulatory and legal obligations. The retention periods applicable to each category of data are summarised below.
5.1 Active Account Data
While your ck44a account remains open and active, we retain all account registration data, KYC verification records, financial transaction records, and gaming activity history. This data is necessary for ongoing account management, player support, dispute resolution, and responsible gaming monitoring.
5.2 Data After Account Closure
Following the closure of a ck44a account — whether initiated by the player or by ck44a — we retain certain categories of data for the following periods:
| Data Category | Retention Period After Closure | Reason |
|---|---|---|
| Account registration data | 5 years | AML compliance and regulatory audit obligations |
| KYC identity documents | 5 years | Regulatory requirement; prevent re-registration by excluded players |
| Financial transaction records | 7 years | Financial record-keeping and AML reporting obligations |
| Gaming activity records | 3 years | Dispute resolution and responsible gaming audit trail |
| Self-exclusion records | Indefinitely | Prevent re-registration during active exclusion periods |
| Marketing consent records | 3 years from opt-in/opt-out date | Evidence of consent basis for marketing communications |
5.3 Anonymisation
Where personal data is no longer required for any of the purposes listed above, and where retention is not mandated by regulatory obligation, ck44a will either securely delete the data or anonymise it so that it can no longer be linked back to you as an individual. Anonymised data may be retained for aggregate statistical analysis and platform improvement purposes without restriction.
6 Data Security
ck44a takes the security of your personal data seriously. We implement a range of technical and organisational security measures designed to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures are reviewed and updated regularly to reflect current best practices in information security.
6.1 Technical Security Measures
Our core technical security measures include the following:
- All data transmitted between your device and the ck44a platform is encrypted using Transport Layer Security (TLS) protocols, commonly referred to as SSL encryption.
- Player account passwords are stored using strong, industry-standard cryptographic hashing algorithms. ck44a staff cannot view your plaintext password.
- Access to production systems containing personal data is restricted to authorised personnel only, using role-based access controls and multi-factor authentication.
- Our infrastructure undergoes regular security assessments to identify and remediate potential vulnerabilities before they can be exploited.
- Payment transaction data is processed exclusively through the secure infrastructure of our certified payment partners — ck44a does not store raw payment credentials on our own servers.
6.2 Organisational Security Measures
In addition to technical controls, ck44a enforces organisational policies to protect player data. These include mandatory data protection training for all staff who handle personal information, strict need-to-know access policies, confidentiality obligations for all personnel and service partners, and defined incident response procedures in the event of a data security breach.
6.3 Data Breach Response
In the event of a data security incident that poses a material risk to your personal information, ck44a will take immediate steps to contain the breach, assess the scope of impact, and notify affected players promptly. Notifications will be sent to the email address registered on your account and will include a clear description of what occurred, what data was involved, and what steps ck44a and you can take to mitigate any potential harm.
Your Role in Account Security: While ck44a employs robust security measures on our side, the security of your account also depends on you keeping your login credentials confidential. Never share your ck44a username or password with anyone. If you suspect unauthorised access to your account, contact our support team immediately at [email protected].
7 Your Privacy Rights
As a registered ck44a player, you hold a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described in this section, please contact our support team at [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within 5 business days and aim to fulfil it within 30 days.
7.1 Right of Access
You have the right to request a copy of the personal data that ck44a holds about you. Upon receiving a verified access request, we will provide you with a summary of the categories of data held, the purposes for which it is processed, and where it has been shared with third parties.
7.2 Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details (such as your email address or contact number) directly through your account dashboard. For corrections to identity or KYC data, please contact our support team, who will guide you through the verification process required to update these records.
7.3 Right to Erasure
You may request the deletion of your personal data where: (a) the data is no longer necessary for the purposes it was collected; (b) you withdraw consent and there is no other legal basis for processing; or (c) the data has been unlawfully processed. Please note that ck44a is required by regulatory obligations to retain certain categories of data (such as KYC documents and financial transaction records) for defined periods even following an erasure request — these will be clearly identified in our response to your request.
7.4 Right to Restrict Processing
You may request that ck44a restricts the processing of your personal data in certain circumstances, such as while the accuracy of the data is being contested or where you have objected to processing based on legitimate interests. During a restriction period, ck44a will continue to store your data but will cease active processing beyond what is strictly required to maintain your account.
7.5 Right to Object to Marketing
You have the right to withdraw your consent to receive marketing communications from ck44a at any time. You can do this by adjusting your communication preferences in your account dashboard, or by contacting us at [email protected]. Following an opt-out request, we will cease sending promotional emails, SMS notifications, and offer alerts within 5 business days.
Submitting a Privacy Rights Request: To exercise any of your privacy rights, email our dedicated support team at [email protected] with the subject line "Privacy Rights Request". Include your registered username and a description of your request. We will verify your identity before processing any data access, correction, or deletion request.
8 Contact & Policy Updates
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which ck44a handles your personal data, please contact our support team. We take all privacy-related enquiries seriously and will respond to your message promptly.
8.1 How to Contact Us
You can reach ck44a's support team for all privacy-related matters via the following channel:
- Email: [email protected] (plain text — not a clickable link)
- Subject line for privacy matters: Privacy Rights Request or Privacy Policy Enquiry
- Response time: within 5 business days (Bangladesh Standard Time, UTC+6)
- Support availability: 24 hours a day, 7 days a week
8.2 Updates to This Privacy Policy
ck44a reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or platform features. When we make material changes to this policy, we will notify registered players by email to their registered address and/or by displaying a prominent notice on the ck44a platform. The date of the most recent revision is displayed at the top of this page.
Your continued use of the ck44a platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any material change to this policy, you should discontinue use of the platform and may request account closure by contacting our support team.
Stay Informed: We recommend reviewing this Privacy Policy periodically, particularly following any notification of an update. The current version will always be accessible at ck44a.app/privacy-policy. Previous versions are available on request by contacting [email protected].
Have Questions About Your Privacy?
Our support team is available 24/7 to help with any privacy-related questions. You can also review our full Terms & Conditions, explore our responsible gaming tools, or visit the FAQ for quick answers.