1 Age Restriction Policy
ck44a takes its age restriction obligations seriously. We are committed to ensuring that no person under the age of 18 can access our real-money gaming platform. Our registration process requires players to confirm their date of birth and agree that they meet the minimum age requirement before an account can be created.
In addition to the self-declaration made during registration, ck44a may request documentary proof of age as part of our Know Your Customer (KYC) process. Acceptable documents include a valid National Identity Card (NID), Passport, or Driver's Licence. If a player's age cannot be confirmed to our satisfaction, their account will be suspended pending verification.
Zero Tolerance for Underage Gambling: Any account suspected of belonging to a player under 18 years of age will be immediately suspended. Winnings accumulated by underage players are not paid out. If you are a parent or guardian and believe a minor has accessed ck44a, contact us immediately at [email protected].
2 Responsible Gaming Tools
ck44a provides every registered player with a comprehensive set of responsible gaming tools, accessible directly from within the account dashboard. These tools are designed to give you meaningful control over how you engage with our platform — empowering you to set personal limits, take breaks, and monitor your activity with full transparency.
We strongly encourage all players to engage with these tools proactively — not just when a problem has already developed. Setting a deposit limit before you start playing, for example, is a simple step that helps ensure gambling remains a form of entertainment within your means.
Deposit Limits
Set a maximum deposit amount per day, week, or month. Reductions apply immediately; increases require a 7-day cooling-off period.
RecommendedSession Time Limits
Define the maximum duration of any single gaming session. When your limit is reached, ck44a will alert you and give you the option to end the session.
Active ControlReality Check
Receive on-screen pop-up reminders at regular intervals showing your cumulative session time and net financial position during play.
Awareness ToolTime-Out
Take a short, defined break from gaming: 24 hours, 7 days, or 30 days. During a time-out, your account is fully suspended and no deposits are accepted.
Cooling-OffHow to Access These Tools: All responsible gaming tools are available in the Account Settings section of your ck44a dashboard. If you need assistance setting up a limit or initiating a time-out, our support team at [email protected] can assist you immediately, 24 hours a day, 7 days a week.
3 Self-Exclusion
Self-exclusion is the most powerful responsible gaming tool available on ck44a. When you activate self-exclusion, your account is immediately closed and all access to the platform is suspended for the duration of your chosen exclusion period. You will not be able to log in, deposit funds, place bets, or receive promotional communications during the exclusion period.
3.1 Available Exclusion Periods
ck44a offers the following self-exclusion durations:
- 6 months — a defined medium-term break from all gambling activity on ck44a.
- 1 year — an extended exclusion for players who need a longer period away from gambling.
- 5 years — a long-term exclusion for players with significant concerns about their gambling behaviour.
- Permanent / Indefinite — a permanent closure of your account with no option to re-register. This option is irreversible.
3.2 How to Request Self-Exclusion
You can request self-exclusion at any time by contacting our support team directly at [email protected] with the subject line "Self-Exclusion Request". Please include your registered username and your preferred exclusion period. Our team will process your request immediately — typically within 1 hour of receipt — and confirm the exclusion by email.
Alternatively, self-exclusion options may be available directly within the Responsible Gaming section of your account dashboard. If you cannot access your account, our support team can initiate the exclusion on your behalf without requiring a login.
3.3 During Your Exclusion Period
Once your self-exclusion is active, ck44a will take reasonable steps to enforce it across our platform. Any funds remaining in your account balance at the time of exclusion will be returned to your registered payment method (bKash, Nagad, Rocket, Upay, or bank account). You will be unsubscribed from all promotional communications for the duration of the exclusion.
Permanent Exclusion Is Irreversible: If you choose a permanent self-exclusion, ck44a will permanently close your account and you will not be permitted to re-register under any name or email address. This decision cannot be reversed. Please consider carefully before selecting this option — if you are unsure, a 5-year exclusion may be more appropriate while you seek professional support.
4 Deposit & Spending Limits
Managing how much money you deposit into your ck44a account is one of the most effective ways to ensure that gambling remains within your means. ck44a's deposit limit system allows you to set hard caps on the amount you can deposit over defined time periods, giving you a reliable financial boundary that the platform enforces automatically.
4.1 Setting Deposit Limits
You can set a deposit limit from within your account dashboard at any time. The following limit types are available:
- Daily limit: maximum total deposits per calendar day (Bangladesh Standard Time, UTC+6).
- Weekly limit: maximum total deposits within a rolling 7-day period.
- Monthly limit: maximum total deposits within a rolling 30-day period.
All limits are denominated in Bangladeshi Taka (BDT) and apply across all payment methods — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank. Once a limit is reached, any further deposit attempt during that period will be automatically declined.
4.2 Changing or Removing Limits
Reducing a deposit limit takes effect immediately. However, increasing a deposit limit or removing an existing limit is subject to a mandatory 7-day cooling-off period before the change comes into effect. This delay is intentional — it provides you with time to reconsider the decision and ensures that limits cannot be bypassed impulsively during a gaming session.
Recommended Starting Limits for Bangladesh Players: For players new to ck44a, we recommend starting with a monthly deposit limit of no more than ৳5,000–৳10,000 BDT until you are fully comfortable with how online gaming affects your budget. You can always adjust this limit later through the responsible gaming controls in your account dashboard.
5 Recognising Problem Gambling
For most players, gambling is a recreational activity enjoyed in moderation. However, for some individuals, gambling can develop into a pattern of behaviour that causes financial, emotional, or social harm. Recognising the early warning signs of problem gambling is the first and most important step towards seeking help.
ck44a encourages every player to periodically reflect on their gambling behaviour. The following checklist highlights common indicators that gambling may be becoming problematic.
Warning Signs — Ask Yourself Honestly
Are you spending more money on gambling than you originally planned, or more than you can comfortably afford?
Do you find yourself chasing losses — continuing to gamble in an attempt to win back money you have already lost?
Are you borrowing money from family or friends, or taking out loans, to fund your gambling activity?
Do you feel irritable, anxious, or restless when you are not gambling, or when you try to reduce how much you gamble?
Has gambling begun to affect your relationships, work, studies, or daily responsibilities in a negative way?
Do you conceal the extent of your gambling from family members, partners, or close friends?
Have you previously tried to cut down or stop gambling but found that you were unable to do so?
If you answered yes to two or more of the questions above, we strongly encourage you to reach out to our support team or one of the external support resources listed in the next section. Problem gambling is a recognised condition and effective help is available — reaching out is a sign of strength, not weakness.
Gambling Should Be Fun: At ck44a, we want every player in Bangladesh to enjoy our platform as a form of entertainment. If gambling is no longer fun — if it feels like a compulsion, an obligation, or the only way to relieve stress — please take a break and speak to someone you trust. Our support team is always available at [email protected].
6 Support & Resources
ck44a recognises that some players may need external professional support to address problem gambling behaviour. We actively encourage players who are struggling to seek help from qualified organisations and support networks. Below are some of the key types of support available.
6.1 Types of Professional Support
- Counselling and therapy: Trained counsellors and psychologists can provide one-on-one support for problem gambling. Cognitive behavioural therapy (CBT) has a strong evidence base for treating gambling disorders.
- Support groups: Peer support groups provide a confidential environment to share experiences with others who understand problem gambling first-hand. Groups such as Gamblers Anonymous operate internationally and may have representation in major Bangladeshi cities including Dhaka, Chittagong, and Sylhet.
- Financial counselling: If gambling has caused financial difficulties, a qualified financial counsellor can help you create a debt management plan and rebuild your financial stability.
- Family support: Problem gambling affects not just the individual but also their family. Dedicated support services exist for the partners, parents, and children of people with gambling problems.
6.2 ck44a Internal Support
In addition to external resources, ck44a's player support team is trained to handle responsible gaming concerns with sensitivity and without judgment. Our team can assist you with:
- Activating self-exclusion immediately on your behalf.
- Setting deposit limits, session limits, or time-outs on your account.
- Providing information about your account activity history so you can review your recent gaming behaviour.
- Signposting you to appropriate external professional support organisations.
You Are Not Alone: Millions of people around the world experience difficulties with gambling at some point in their lives. Seeking help early makes a significant difference to outcomes. ck44a is committed to supporting every player who reaches out to us, and we will never penalise a player for asking for help.
7 Protecting Minors
ck44a is deeply committed to preventing underage access to our platform. Beyond our own age verification measures, we encourage parents and guardians in Bangladesh to take proactive steps to protect children and young people from accessing gambling content online.
7.1 Parental Controls
We recommend that households with children use parental control software to restrict access to online gambling websites. A number of reputable tools are available that can block gambling-related content across all devices connected to your home network, including smartphones and tablets. Key measures include:
- Installing parental control software on shared home devices and family smartphones.
- Keeping your ck44a account login credentials private and never saving them on shared devices.
- Logging out of your ck44a account fully after every session on a shared or family device.
- Using device PIN codes or biometric authentication to prevent unauthorised access to your personal devices.
- Having open conversations with young people about the risks associated with gambling.
7.2 Reporting Underage Access
If you believe that a person under the age of 18 has accessed or is attempting to access ck44a, please report this to us immediately at [email protected]. We will investigate the matter promptly and take all necessary action, including account suspension and refund of any deposited funds.
Keep Your Credentials Private: Your ck44a username and password are personal to you. Never share your login details with anyone, including family members. If you suspect that your account has been accessed by a minor, change your password immediately and contact our support team.
8 Contact Our Support Team
If you have any questions about responsible gaming at ck44a, need help activating a limit or exclusion, or simply want to talk to someone about your gaming behaviour, our support team is here for you at all times. Reaching out is always the right decision — there is no problem too small, and no judgment from our side.
To contact our responsible gaming team, send an email to [email protected] with the subject line "Responsible Gaming Request". Please include your registered username in the message so we can locate your account quickly and assist you without delay.
Contact Details: Email: [email protected] — Subject: "Responsible Gaming Request" — Available 24/7, Bangladesh Standard Time (UTC+6). We aim to respond to all responsible gaming enquiries within 5 business hours.